Privacy Policy

Welcome to the Pharmasales Pty Ltd ("Pharmasales", "we", "us", "our") website and the Pharmasales Online Retailer Portal. Pharmasales is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Collection of Personal Information

Types of Information Collected

We may collect the following types of personal information:

Contact Information: name, email address, phone number, postal address, business name, and job title.
Demographic Information: age, gender, preferences, interests.
Transaction Information: order history, purchase preferences, account details, ABN (if applicable), and transaction dates.
Technical Information: IP address, browser type, operating system, device identifiers, referring URLs, and portal login activity.
Portal Usage Information: navigation patterns, order frequency, stock preferences, and CRM-related data collected through the Inzant Sales App and digital catalogue platform.

Methods of Collection

We collect personal information through:

Direct Interactions: when you register for the Retailer Portal, submit inquiries, place orders, or subscribe to marketing communications.
Automated Technologies: cookies and tracking tools used across our website and Retailer Portal to monitor user behaviour and improve the user experience.
Third Parties: including Inzant, our CRM and eCommerce platform provider, who facilitates online ordering, product display, and CRM integration.

Use of Personal Information

We use your personal information for the following purposes:

Provision of Services: to process orders, manage your Retailer Portal account, fulfill deliveries, provide customer service, and facilitate CRM activities.
Marketing & Communications: to send you updates, special offers, product announcements, and event invitations relevant to your business.
Portal and Service Improvement: to enhance the functionality of our website, Retailer Portal, digital catalogue, and services based on usage insights.
Compliance and Risk Management: to comply with regulatory requirements and detect or prevent fraud or security threats.

Disclosure of Personal Information

We may disclose your personal information to:

Service Providers: such as Inzant, who provide CRM, ordering systems, and eCommerce functionality; and other IT, marketing, and delivery service providers.
Legal Authorities: when required by law or in the case of legal claims or disputes.
Business Transfers: in the event of a merger, acquisition, or sale of our business or assets.

Security of Personal Information

We take reasonable steps to safeguard your information from misuse, loss, or unauthorized access, including:

Technical Safeguards: encryption, secure login credentials, firewalls, and SSL protocols used across our systems and the Retailer Portal.
Organizational Measures: internal access controls and ongoing staff training on data protection and privacy compliance.

Access to and Correction of Personal Information

You have the right to access and correct your personal information at any time. Please contact us using the details provided below to make a request.

Cookies and Online Tracking

Our website and Retailer Portal use cookies and similar technologies to enhance user experience, monitor performance, and tailor content. You may manage cookie preferences via your browser settings.

Third-Party Platforms and Links

The Retailer Portal is powered by Inzant, an external platform provider. While Pharmasales remains the data custodian, Inzant may process data on our behalf. We also provide links to third-party websites or platforms which may have separate privacy policies. We encourage you to review their policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or our business operations. The most recent version will always be available on our website and Retailer Portal, along with the effective date.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Pharmasales Pty Ltd
Email: gavin@pharmasales.com.au
Phone: +61 (03) 9599 8900
Address: 2/97 Cochranes Rd, MOORABBIN, VIC, 3189, Australia

Effective Date: 7 April 2025

Australian Wide Representation